Technical Operations • Project Management • Process Improvement

Technical Operations & Project Management Professional

I coordinate people, projects, systems, and processes to help technical teams execute with greater clarity, speed, and efficiency.

Computer Science graduate with experience across technical operations, IT operations, project coordination, workflow automation, process improvement, and cross-functional execution.

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Let's Work Together

How the work connects

PeopleStakeholders aligned
ProjectsTimelines & deliverables
SystemsTools that actually connect
ProcessSimplified & documented

OutcomesMeasured in time saved, blockers cleared, and adoption.

I measure operations by outcomes—not activity.

Reduction in onboarding time: 40%
Reduction in onboarding time
Workflow automation removed manual steps from new-member onboarding at The Cave Calls.
Reduction in patient waiting time: 30%
Reduction in patient waiting time
Process improvements to daily operations at Rehoboth Specialist Hospital.
Increase in program participation: 35%
Increase in program participation
Program coordination and automated communication journeys at The Cave Calls.
Customer satisfaction improvement: 85% → 92%
Customer satisfaction improvement
Customer technical support delivery and user guidance created while at NHS.

About

I make complex work easier to execute.

My background sits at the intersection of technology, operations, project coordination, and process improvement. I have worked across technical operations, IT operations, program management, executive coordination, and customer technical support.

01
Understand
Understand objectives, stakeholders, systems, constraints, and dependencies.
02
Organize
Create clarity around priorities, timelines, ownership, and information.
03
Improve
Identify bottlenecks and opportunities to simplify recurring work.
04
Execute
Coordinate stakeholders, follow through on deliverables, and resolve blockers.
05
Measure
Track outcomes and improve the process continuously.

Case Studies

Selected Work

Real examples of technical operations, automation, project coordination, and process improvement.

Workflow Automation / Operations

The Cave Calls

Reducing New-Member Onboarding Time by 40% Through Workflow Automation

Designed and implemented workflow automations using Make.com and n8n to streamline new-member onboarding and reduce manual operational work.

40% reduction in onboarding time

Make.comn8nAirtableGoogle Workspace

Technical Operations / Project Coordination

Rehoboth Specialist Hospital

Coordinated a Website & Digital Booking System Implementation

Managed the implementation of a website and digital booking system by coordinating stakeholders, tracking requirements and timelines, supporting adoption, and helping resolve technical and operational issues.

Technical OperationsProject CoordinationStakeholder ManagementRequirements Tracking

Process Improvement / Operations

Rehoboth Specialist Hospital

Reducing Patient Waiting Time by 30%

Identified workflow inefficiencies and implemented process improvements that reduced patient waiting time by 30%.

30% reduction in patient waiting time

Technical Operations / Automation

Celebration Church

Increasing Return Visits by 35% Through Automated First-Timer Onboarding

Built an automated SMS and email onboarding workflow for first-time visitors to ensure immediate, personalized follow-up and robust contact data management.

35% increase in return visits

Experience

March 2026 – Present
Technical Operations Associate, Volunteer
Celebration Church
- Structured operational data using Google Sheets
- Automated SMS and email onboarding journeys
- Automated personalized birthday communication for 500+ members
- Coordinated technical and operational requirements for special programs
March 2024 – January 2026
Head of Programs & Operations
The Cave Calls
- Coordinated initiatives across 5 departments
- Managed concurrent projects, priorities, timelines, deliverables, and operational blockers
- Developed operating procedures and documentation
- Built workflow automation using Make.com and n8n
- Reduced onboarding time by 40%
- Increased program participation by 35%
- Designed and coordinated a 90-day development program
June 2023 – February 2024
IT Operations Associate
Rehoboth Specialist Hospital
- Coordinated day-to-day technology operations
- Reduced patient waiting time by 30%
- Coordinated website and digital booking system implementation
- Tracked project schedules, action items, requirements and deliverables
- Supported technical troubleshooting
- Coordinated internal teams and external vendors
August 2021 – April 2023 · Part-Time · Operations & coordination
Executive Assistant to the CMD
Rehoboth Specialist Hospital
- Coordinated initiatives across departments
- Tracked timelines, deliverables, dependencies and outstanding requirements
- Served as central liaison between leadership, internal teams, vendors and stakeholders
- Managed priorities and action follow-through
- Identified workflow bottlenecks and introduced practical improvements
January 2020 – June 2021 · Remote
Customer Technical Support Officer
NHS
- Resolved 40+ customer inquiries daily
- Created user guidance for digital tools and services
- Improved customer satisfaction from 85% to 92%
- Managed multiple concurrent support requests

Skills

Capabilities