Experience
Operations roles, measurable outcomes.
Five roles spanning technical operations, project coordination, process improvement, and technical support.
Experience
Experience
March 2026 – Present
Technical Operations Associate, Volunteer
Celebration Church
- Structured operational data using Google Sheets
- Automated SMS and email onboarding journeys
- Automated personalized birthday communication for 500+ members
- Coordinated technical and operational requirements for special programs
March 2024 – January 2026
Head of Programs & Operations
The Cave Calls
- Coordinated initiatives across 5 departments
- Managed concurrent projects, priorities, timelines, deliverables, and operational blockers
- Developed operating procedures and documentation
- Built workflow automation using Make.com and n8n
- Reduced onboarding time by 40%
- Increased program participation by 35%
- Designed and coordinated a 90-day development program
June 2023 – February 2024
IT Operations Associate
Rehoboth Specialist Hospital
- Coordinated day-to-day technology operations
- Reduced patient waiting time by 30%
- Coordinated website and digital booking system implementation
- Tracked project schedules, action items, requirements and deliverables
- Supported technical troubleshooting
- Coordinated internal teams and external vendors
August 2021 – April 2023 · Part-Time · Operations & coordination
Executive Assistant to the CMD
Rehoboth Specialist Hospital
- Coordinated initiatives across departments
- Tracked timelines, deliverables, dependencies and outstanding requirements
- Served as central liaison between leadership, internal teams, vendors and stakeholders
- Managed priorities and action follow-through
- Identified workflow bottlenecks and introduced practical improvements
January 2020 – June 2021 · Remote
Customer Technical Support Officer
NHS
- Resolved 40+ customer inquiries daily
- Created user guidance for digital tools and services
- Improved customer satisfaction from 85% to 92%
- Managed multiple concurrent support requests
Credentials
Certifications & Professional Development
Project & Operations
- Google Project Management
- IBM Program Management
- MTF Institute — Introduction to Operations Management
Workflow & Automation
- Asana Administrator Certificate
- Asana Workflow Specialist
- Make Advanced Automation Certification
AI & Digital Productivity
- Google AI Essentials
- ALX AI Career Essentials
- 10alytics — Agentic AI & Automation
Education
Bachelor's Degree, Computer Science
University of Calabar
2018 – 2023