Process Improvement / Operations
Reducing Patient Waiting Time by 30%
Rehoboth Specialist Hospital
Identified workflow inefficiencies and implemented process improvements that reduced patient waiting time by 30%.
30% reduction in patient waiting time
Before / After
Placeholders below are for Raphael to fill in with the exact operational changes.
Before
- [Add exact previous process step here]
- [Add bottleneck identified here]
- [Add manual handoff here]
After
- [Add exact process change here]
- [Add improved handoff here]
- [Add measurement point here]
Challenge
Patients were waiting longer than necessary because of inefficiencies in the daily operational workflow.
[Add exact source of delay here]
Approach
Observed the workflow in practice, identified where waiting accumulated, and implemented practical process improvements.
Process
[Add exact process change here]
[Add exact process change here]
Execution
Worked with the teams involved so the changed process held up in daily operations.
[Add project timeline here]
Outcome
Patient waiting time reduced by 30%.
[Add additional outcome here]
Lessons
Small changes at the right constraint moved the outcome more than broad changes everywhere.