About
I make complex work easier to execute.
A Computer Science graduate working at the intersection of technology, operations, project coordination, and process improvement.
About
I make complex work easier to execute.
My background sits at the intersection of technology, operations, project coordination, and process improvement. I have worked across technical operations, IT operations, program management, executive coordination, and customer technical support.
01
Understand
Understand objectives, stakeholders, systems, constraints, and dependencies.
02
Organize
Create clarity around priorities, timelines, ownership, and information.
03
Improve
Identify bottlenecks and opportunities to simplify recurring work.
04
Execute
Coordinate stakeholders, follow through on deliverables, and resolve blockers.
05
Measure
Track outcomes and improve the process continuously.
Problem-solving framework
From problem to execution.
01
Diagnose
Understand the problem and identify the operational constraint.
02
Structure
Clarify priorities, ownership, timelines, systems, and dependencies.
03
Simplify
Remove unnecessary complexity and automate repetitive work.
04
Execute
Coordinate people, systems, communication, and deliverables.
05
Improve
Measure outcomes and refine the process.
I measure operations by outcomes—not activity.
- Reduction in onboarding time
40%
Reduction in onboarding time
Workflow automation removed manual steps from new-member onboarding at The Cave Calls.
- Reduction in patient waiting time
30%
Reduction in patient waiting time
Process improvements to daily operations at Rehoboth Specialist Hospital.
- Increase in program participation
35%
Increase in program participation
Program coordination and automated communication journeys at The Cave Calls.
- Customer satisfaction improvement
85% → 92%
Customer satisfaction improvement
Customer technical support delivery and user guidance created while at NHS.
Education
Bachelor's Degree, Computer Science
University of Calabar
2018 – 2023